Privacy Policy

Effective Date: February 20, 2018

Medical Security Card Company, LLC ("MSC") takes seriously the confidentiality of your personal information. The following Privacy Policy sets forth our information gathering and dissemination practices related to information you give us through the website on which it is posted ("Website"). BY ACCESSING OR USING THE WEBSITE, YOU HEREBY AGREE TO THE TERMS OF THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION AND USE OF INFORMATION AS DISCUSSED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, DO NOT ACCESS THE WEBSITE.


MSC reserves the right to modify or amend this Privacy Policy at any time. All changes will be effective immediately upon their posting to the Website. Material changes will be conspicuously posted on the Website or otherwise made available to you. By accessing or using the Website after such changes are posted you agree and consent to all such changes.

Information We Collect and How We Use It

Information You Provide

MSC may collect any content, record, or electronic communication of any kind that you send or provide to us. If you submit a form to contact us or otherwise sign up for our newsletter, we will use the email and other information you provide to provide you with the services and information that you request. We do not sell, rent or loan your information, except as otherwise expressly set forth below. However, we will share you information as set forth below.

E-mail Communication

If you sign up to receive our newsletter, or otherwise opt in to receive marketing from us, MSC may use your email address and other information collected through this Website to send you promotional communications that we believe may be of interest to you. You have the opportunity to opt-out of receiving such promotional communications from us at any time. You may opt out of receiving such communications, or request to be removed from our newsletter list, by following the instructions in the emails that you receive.

IP Addresses

MSC may log IP addresses for system administration and security purposes. IP addresses will not be used to track a user's session. This information helps us determine how often different areas of the Website are visited as well as any potential security threats. MSC does not link IP addresses to any information that is personally identifiable.


MSC may use cookies to track the use of the Website and to facilitate and enhance your experience on the Website. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Cookies may enable us to facilitate access to different aspects of the Website. By showing when and how individuals visit the Website, cookies may help us to see which pages of the Website are popular and which are not. Cookies can also help us to improve your enjoyment of the Website, for example, by remembering your address or other personal information when you request information or services on the Website. Most web browsers automatically accept cookies, but you can disable this function so that your browser will not accept cookies. Please be aware that disabling this function may impact your use and enjoyment of the Website.

Website Analytics

Like many websites, our Website uses Google Analytics to collect information about your use of our Website. This information consists of information that your web browser automatically sends to Google, such as the web address of the page that you visit. Google may also set cookies or read preexisting cookies. This information is stored on Google´s servers. Google uses this information to provide us with reports about traffic to our Website and your visit to our Website (such as the domain from which you access the Internet, the web address of the website from which you linked to our Website, the time and date of your visit the web pages that you view and click through). We will use this data to improve our Website structure and content.

Google may also use this data in accordance with their Privacy Policy, which can be found at For more detailed information on how Google uses your data through our Website, please visit

Facebook and Social Media

Our Website may allow you to connect and share information with Facebook and other social media platforms. This feature may require us to implement cookies and/or APIs provided by such social media platform to facilitate the communication. We may share information that you provide us or that we may collect about your use of the Website with Facebook, which information becomes subject to Facebook's Data Policy, or the privacy policy of any other applicable social media platform.

In addition, by choosing to use any third party social media platform or choosing to share content or communications with any social media platform, you allow us to share information with the designated social media platform. MSC cannot control any policies or terms of such third party platform. As a result, we cannot be responsible for any use of your information or content by a third party platform, which you use at your own risk.

How We Share Your Information

We may share information about you with third parties as follows:


  • Aggregate Information: We may share user information in the aggregate with third parties advertisers and content distributors for our own marketing purposes. For example, we may disclose the number of users that use the Website, how they use the Website and basic non-personal demographic data. We will not share to third parties your personal information in a manner that identifies you for any direct marketing purposes by such third parties nor sell information that could be used to identify you as an individual.

  • Investigations: We may investigate and disclose information from or about you if we have a good faith belief that such investigation or disclosure is (a) reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us; (b) helpful to prevent, investigate, or identify possible wrongdoing in connection with the Service; or (c) protect our rights, reputation, property, or that of our users, affiliates, or the public.

  • Our Suppliers: We contract with a number of service providers and vendors that will have access to your information as necessary to provide the Website and the communications and information you request. These service providers and vendors consist of our third party marketing and ad agencies, our information technology vendors, and our customer service call center vendors. Information shared may include but is not limited to your personally identifiable information, the analytics tools discussed above and other analytic tools used to report information to us should we experience technical issues with the Website or for various other purposes related to providing the Website.

  • Sale or Transfer of Business or Assets: If we are sold or disposed of as a going concern, whether by merger, reorganization, sale of assets or otherwise, or in the event of an insolvency, bankruptcy or receivership, any and all personally identifiable information, including your Account information may be one of the assets sold or merged in connection with that transaction. Information about you may also need to be disclosed in connection with a commercial transaction where we or any one of our businesses are seeking financing, investment, support, or funding. In such transactions, personal information will be subject to the promises made in any pre-existing Privacy Policy in effect when the information was obtained.

  • Required or Legal Disclosures: MSC also reserves the right to use and share your information in the event MSC believes doing so is necessary to operate the Website or where such disclosure may be required by law, or to protect MSC's right or the rights of others.


MSC maintains full rights to any information collected on the Website, and may freely collect, use and disclose such information unless prohibited by this Privacy Policy or applicable law.

Access by Children

The Website is not directed toward children under 18 years of age and MSC does not knowingly collect or use information from children under 18 through the Website.

Do Not Track

We may automatically collect cookies and other non-personally identifying information when you visit this Website. Due to this automatic collection, we do not currently honor "do not track" signals.


We limit access to personally identifiable information about you to our employees and third-party agents, who we reasonably believe need to have access to your information to provide you with the information or services you request from MSC. The Website has security measures in place to help protect against the loss, misuse and alteration of the information under our control. While we cannot guarantee that loss, misuse or alteration to data will not occur, MSC uses industry standards, such as Secure Socket Layers ("SSL") technology, to help safeguard against such occurrences. We also conduct periodic security audits of the Website. In certain areas, the information passed between your browser and our system is encrypted with SSL technology to create a protected connection between you and our Website to ensure confidentiality. In the event that a breach in our security systems occurs and there is a possibility that an unauthorized person acquires your personal information, MSC will notify you of such a breach to the extent required under applicable law.

Access to Your Personal Information

If you wish to have access to your personal information in our records, please contact us with your request by email or telephone through the contact information listed below. You may also request that we update your personal information or correct any factual errors that you believe may exist regarding this information by contacting us through the contact information listed below.

Third-Party Websites

The Website may link to, or be linked to, other websites not maintained by or related to MSC, such as plan sponsors, participating pharmacies, other business partners or organizations providing further educational information. MSC is not responsible for the privacy policies or practices of any third parties or third-party websites, including any linked or linking websites. To the extent that you disclose personally identifiable information to any such third parties, different rules may apply to their use and disclosure of personal information that you disclose to them. We encourage you to review the privacy policies of such websites before disclosing your personal information to them.

Contacting Us

If you have any questions or concerns regarding this Privacy Policy, please contact us as follows:

Via Mail at:

Medical Security Card Company, LLC
350 S. Williams Boulevard​
Tucson, AZ 85711
Attention: Compliance Department


Via E-Mail at: [email protected]

For Security/Privacy related issues E-Mail: [email protected]


Via Phone at: 1-800-700-3957

A Customer Care Representative will take note of your question or concern and forward it promptly to the appropriate party.


Discounts are available exclusively through participating pharmacies. The range of the discounts will vary depending on the type of prescription and the pharmacy chosen. This program does not make payments directly to pharmacies. Members are required to pay for all prescription purchases. Cannot be used in conjunction with insurance. You may contact customer care anytime with questions or concerns, to cancel your registration, or to obtain additional information. This program is administered by Medical Security Card Company, LLC, Tucson, AZ.

350 S. Williams Boulevard
Tucson, AZ 85711

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